How can I enter?
Can I get a refund if I can’t attend?
Under the terms and conditions of entry, a 20% administration fee will be deducted if notified before 1 December 2015, a 50% administration fee will be deducted if notified between 1 December 2015 and 17 January 2016, after 18 January no refunds will be given.
Is my entry transferable?
What happens if I don’t finish a stage?
Although we run the event like a tour you are not eliminated if you are unable to finish one of the stages. You are able to start again at the next stage, however you will no longer have an overall time for the event nor will you be able to be placed in your age group.
Can you arrange everything for me?
Yes. Our Full-Monty Package allows you to pay one fixed price and covers: entry fee, accommodation, race pack, airport transfers from Wellington Airport to accommodation, transport of your luggage, breakfasts, buffet meals and an event jersey (jersey only included for those booked before 15 December 2015).
I want to bring my own supporter with me, can I?
Yes we welcome supporters on the tour. As the event is run on open public roads support vehicles must not follow any cyclist. Please read our Supporters Supporting Guide for further information.
What start group should I enter in?
Riders are separated into three groups to enable similar abilities to ride together and to spread participants out to improve safety along the route. All groups are eligible for prizes and event classifications.
Please use the following as a guideline for selecting your group
- Group 1 If you have completed Round Taupo Cycle Challenge in less than 4hrs 45mins
- Group 2 If you have completed Round Taupo Cycle Challenge in 4hrs 45mins – 6hrs
- Group 3 Looking to complete tour at your own pace
Please contact us if you need any help in selecting your start group
What is in my race pack and when will I get it?
Your race pack will include your number, safety pins, event manual, T-Shirt, timing transponder and a range of sponsors products. You will receive your race pack at registration. Race Packs will not be sent in the mail under any circumstances.
How do I check my daily race results?
What happens if I have any mechanical problems during the event?
The Event Mechanic will be on hand throughout the event to assist with any mechanical problems. Mechanics will be on course and available to all riders before and after stages. Equipment and some supplies may be purchased.
How can I connect with other riders before the event?
Our event listing on Facebook is an ideal place to look for a group to share transport costs with or other requirements. Please feel free to communicate with other riders through this tool.
Who do I contact if I have feedback?
All feedback emails should be directed to firstname.lastname@example.org